Warranty & Returns
Canfield Bikes offers a Two-Year Limited Warranty
Canfield Bikes guarantees our products to be free from defects in materials and workmanship for a period of two (2) years from date of purchase. The limited warranty applies to the original owner and is non-transferable. Canfield Bikes will, at our discretion, repair or replace any frame or component that we determine to be defective.
The limited warranty does not apply to normal wear and tear, claimed defects, or failures that result from abuse, misuse, collision, neglect, lack of maintenance, improper assembly, product alteration of any kind, or labor costs associated with the warranty claim. Warranty excludes frames powder coated outside Canfield Bikes. Warranty excludes builds with forks exceeding our maximum recommended axle-to-crown length.
Please click the link below to fill out a warranty submission. Proof of purchase is required for all warranties. Canfield bikes will provide a return shipping label for approved claims.
Crash Replacement
Canfield Bikes may offer frames and components at a reduced cost to the original owner for warranty claims outside our warranty policy. Canfield Bikes offers this at its sole discretion and reserves the right to refuse this offer at any time.
Canfield Bikes wants to ensure our customers are totally satisfied with their newly received frame/bike/components. To that end, we support our customers with the option to return any product within 30 days from the date of purchase for a full refund of the original purchase price (on items that were purchased as a pre-order, 30 day return policy is from date of shipment). If you are not stoked on what is in the box, contact us straight away for a return authorization and we will issue a refund once your order is received and inspected.
Shipping both ways will be at your expense and is non-refundable. Returned items must be in the original box and/or packaging with all tags included. We do not accept returns on parts that have been installed or used. Missing items will not be refunded.
If looking to return an item, please contact us to receive an RA number and address for return shipping. Please do not ship returns without prior authorization and RA number.
We are not responsible for returned items until they are received at our warehouse so we recommend insuring your shipment.
Refunds
Refunds may take up to seven to 10 days from time of receipt of a returned item, or, cancellation of an unfulfilled order to process back to your method of payment.